Digiserve Communications Ltd – Website Privacy Policy
Last updated: September 2026
Digiserve Communications Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or make an enquiry about our services.
1. Who we are
Digiserve Communications Ltd provides IT support, managed IT services, cybersecurity, Microsoft 365 and communications services to businesses. For the purposes of UK data protection law, Digiserve Communications Ltd is the data controller for personal information collected directly through this website.
Company: Digiserve Communications Ltd
Website: www.digisc.co.uk
Email:accounts@digisc.co.uk
Registered office:17D WINDMILL WAY WEST, RAMPARTS BUSINESS PARK, BERWICK UPON TWEED, TD15 1TB
2. Information we may collect
When you use our website or contact us, we may collect information including:
- your name;
- company or organisation name;
- email address;
- telephone number;
- information you provide when completing a contact or enquiry form;
- correspondence you send to us;
- technical information such as your IP address, browser type and device information; and
- information about how you interact with our website, where this is collected through cookies or similar technologies.
We will only collect information that is reasonably necessary for the relevant purpose.
3. How we use your information
We may use personal information collected through our website to:
- respond to enquiries and requests;
- provide information about our products and services;
- communicate with existing or prospective clients;
- administer and improve our website;
- maintain the security and availability of our website and systems;
- investigate technical or security issues;
- comply with our legal and regulatory obligations; and
- protect our legitimate business interests.
4. Our lawful basis for processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process information because:
- it is necessary to take steps at your request before entering into a contract or to perform a contract;
- it is necessary for our legitimate interests, provided those interests do not override your rights and interests;
- we have a legal obligation to process the information; or
- you have given your consent, where consent is required.
Where processing is based on consent, you may withdraw that consent at any time.
5. Cookies
Our website uses cookies and similar technologies.
Some cookies may be necessary for the website to operate correctly. Other cookies, including analytics or similar non-essential cookies, will only be used where permitted and, where required, after you have provided consent.
When visiting our website, you can use our cookie consent tool to accept, reject or manage non-essential cookies.
For further information, please see our Cookie Policy or use the cookie settings available on the website.
6. Sharing your information
We do not sell your personal information.
We may share personal information with trusted service providers who help us operate our website, systems or business services where this is necessary and appropriate. We may also disclose information where required by law, regulation, court order or another lawful authority, or where reasonably necessary to establish, exercise or defend legal rights. Where third parties process personal information on our behalf, we take appropriate steps to ensure that the information is protected.
7. International transfers
Some technology or service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that suitable safeguards are in place as required by applicable data protection legislation.
8. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, regulatory, contractual and business requirements. Information that is no longer required will be securely deleted or otherwise disposed of in accordance with our retention requirements.
9. How we protect your information
We use appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.
Access to personal information is restricted according to business need, and we maintain information security policies and controls appropriate to the nature of our business and the information we process.
10. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information;
- request restriction of processing;
- object to certain processing;
- request transfer of your information in certain circumstances; and
- withdraw consent where we rely on consent.
These rights are subject to certain legal conditions and exemptions.
To exercise your rights or ask a question about how we use your personal information, please contact us using the details above.
11. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can investigate and respond.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information about your rights and how to make a complaint is available from the ICO.
12. Links to other websites
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of third-party websites, and you should review their privacy information separately.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or data protection practices.
The current version will be published on this website with the date of the latest update.